See Tickets - Consumer Terms and Conditions
These Terms and Conditions do not apply to purchases or sales via our resale platform, Fan-to-Fan.
Please see our Fan-to-Fan
Terms and Conditions for all terms and conditions applicable to purchasing and selling via
Fan-to-Fan.
In these terms and conditions "SEE" refers to SEE Group Limited and/or The Way Ahead Group Limited (as
applicable). SEE sells all tickets as an agent on behalf of the organisers, promoters, artists, venues or
producers of an event (referred to as a "Promoter") or members of the public under our Fan to Fan programme
on these terms and conditions and subject to any other terms, conditions or rules applicable to that event.
Purchasing tickets
- Tickets you purchase are for personal use. Except as we may agree, you and your party must not
re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms.
A breach of this condition will entitle SEE or the Promoter to cancel the tickets without prior
notification, refund, compensation or liability.
- In addition to the ticket price your order may require payment of a booking fee per ticket, a
transaction fees per order and/or other supplementary fees which may apply to the event. Those fees
are not refundable except as set out in paragraphs 3, 4, 6, 16, and 35 below.
- If you order or buy more tickets than the maximum permitted per person, per card or per household,
we may cancel all of the order or tickets, in which case you will be refunded the ticket price and
any booking, transaction or supplementary fees you have paid.
- To prevent fraud and protect SEE and you, we may carry out checks and/or you may be asked to provide
additional information (such as a copy of a credit or debit card statement) after your booking so we
can verify your purchase. If we suspect fraud we may cancel any order or tickets.
- You must inform SEE of any change of address, contact phone number or email address, both before and
after receipt of the tickets. Our contact details are below. Our preferred method to contact you is
email, so you should take care to provide a current, valid email address and be aware that your
email filter settings may treat our emails as spam or direct them to your junk folder.
- An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate
but errors may occur. If we discover an error in the price of tickets you have ordered we will
inform you as soon as possible and we may either cancel the order (in which case you will be
refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give
you the option of confirming your order at the correct price.
- Whilst we allocate specific seats to you we have the right to change these seats to others of equal
value.
- On rare occasions the show or event may be filmed or recorded. Buying a ticket affirms your consent
to the filming and sound recording of yourself as a member of the audience. If you have any
objection, should this happen when you attend a show or event, please contact a member of the
Theatre or Venue Management.
Delivery and collection
- Tickets may be despatched to you electronically or by post (including secure, registered, recorded
and regular post) or made available for collection at the venue box office. For despatch
arrangements for tickets purchased as part of a package with SEE coach travel services please also
see paragraph 38 below.
- We will try to despatch tickets to you promptly by the despatch method agreed at the time of booking
but we may, where reasonable, make tickets available for collection at the box office, or issue tickets electronically instead of
posting them to you if:
posting is impractical due to timing or circumstances beyond our control (e.g. strikes); or
necessary for reasons of identification; or
your tickets are lost in the post
we are otherwise unable to post tickets to you for any reason.
You will be notified by phone, email or in writing (using the contact details provided by you) if
this becomes necessary. Please note the conditions for box office collection at paragraph 13
below.
- For tickets delivered by post, if you have provided an email address you will receive an email
confirming despatch of your order. Tickets delivered electronically may be issued anytime from the date of purchase until the date of the event.
We cannot usually specify the dates on which you will receive tickets. If you do not inform us of
the non-receipt of tickets within a reasonable time (in any event at least 72 hours before the
event) we will have no liability to you.
- If tickets sent by post are returned to us marked "addressee gone away", "addressee unknown" or
similar words indicating that you do not reside at the address, your order may be cancelled and the
ticket price and any supplementary charges (but not the booking fee or transaction fee) refunded, or
your order may be made available for collection at the box office.
- To collect tickets at the box office the cardholder must present the card used to book the tickets
as identification. Other identification or letters authorising collection may not be accepted and
the tickets may be withheld at the box office.
- Always check your tickets upon receipt and advise us promptly of any errors. Mistakes when ordering
cannot always be corrected and any corrections are discretionary.
Cancellation Rights and Refunds
- Tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set
out in these terms and conditions. This is subject to any rights you may have pursuant to Ticket
Plan Protection purchased when you bought the tickets.
- If the event takes place but you do not receive the tickets you have purchased for any of following
reasons you will be refunded the ticket price and any booking, transaction or supplementary fees you
have paid:
SEE does not receive the tickets from the Promoter and cannot arrange for duplicates to be
collected at the box office; or
the tickets have been sent to an address different to the one you specified and you tell us
within a reasonable period, as set out at paragraph 11 above, but replacement tickets are not
provided; or
your tickets are not despatched and no arrangements are made for the tickets to be available for
collection at the box office
- No duplicate tickets will be issued to replace tickets that have been lost or stolen after they have
been delivered to you, and nor will such tickets be refunded.
Cancellation, change or postponement of an event
- Decisions to change or cancel events are the responsibility of the Promoter. SEE cannot guarantee to
inform you of any change or cancellation of any event or be held responsible for refunds or for any
resulting costs you may incur for travel, accommodation, any other related goods or service or other
compensation.
- You should always check that an event is going ahead at the scheduled date, time and venue.
- If a Promoter cancels an event or makes significant changes to the venue, date, show time or
(concerts only) headline act and confirms this to SEE, SEE will try to inform you. This will usually
be contacted by letter for phone bookings or email for online bookings. In urgent cases it may be by
phone.
- If an event is rescheduled, changed or moved, the Promoter will usually give you the option of
either retaining or exchanging your tickets for the new date/location. If an event is cancelled by
the Promoter you will normally be offered a refund. Please note that the Booking Fee and any
Transaction Fees are not refundable in these circumstances. If you opted for Ticket Refund Protection this is also a non-refundable fee. All refunds must be claimed no later than 5 days before the rescheduled date. Refunds will not be issued within 5 days of the event or once the event has taken place.
Refunds
- If for any reason you are entitled to a refund, in most cases you must return any tickets you have:
follow the refund instructions otherwise you may not receive a refund. If these require you to
return the tickets, do so promptly and within the timeframe communicated to you.
tickets should be returned (with copy of the email or letter entitling you to a refund, or a
covering note containing your order reference number and contact information) to the specified
address by registered post (or an equivalent secure postal method). Please note that the return
postage cost is non-refundable.
- Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days
of the original date of the event or the date that we receive your returned tickets, whichever is
later.
- For more information about refunds, please contact our customer service page.
- No refunds will be offered under any circumstances if you fail to comply with the all terms and
conditions applicable to those tickets, the venue or the event (see paragraph 26 below).
Attending an event
- Events are not the responsibility of SEE. SEE does not organise events and has no responsibility
whatsoever for any loss or damage of any kind suffered at or in connection with any event (including
loss, damage or theft any personal property at an event).
- Admission to an event is at all times subject to any terms, conditions or rules of the Promoter and
the venue operator. If you breach those terms, conditions or rules then the Promoter or venue
operator may refuse admission or require you or other ticket holders to leave the venue and you will
not be entitled to a refund.
- Amongst other things you will need to comply with health and safety rules and any security
requirements (including security searches for the safety of those attending the event). The venue or
the Promoter will have rights to refuse admission or eject you in certain circumstances and these
are likely to include if you are involved with abusive, threatening, drunken or other anti-social
behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised
audio, video or photographic recordings. There will often also be rules restricting or preventing
the admission of latecomers.
- SEE will highlight any terms, conditions or rules relating to the event of which it is aware and
which it considers particularly significant, onerous or unusual. This will generally include age
restrictions, ticket types etc. Information on where you can find full details of relevant
terms, conditions or rules will be available from the Promoter or venue operator via the box
office or their website or during the online booking process.
- Before you finalise your booking, please read all the information that applies to the event and/or
ticket. If you or any member of your party has particular requirements please raise these when
booking and we will endeavour to address your query. There can be no guarantee that requirements can
be met if notified at the event.
- When you receive your tickets check the details carefully. When attending the event, carry proof of
age if appropriate.
- Specific seats may be allocated to you at the time of booking, but the Promoter or venue operator
reserves the right to change these seats to others of equal value.
SEE coach travel
- Items 33 to 38 apply where SEE offers coach travel in conjunction with a ticket. Unless stated
otherwise on booking, whilst SEE sells tickets only as the Promoter's agent, it supplies the coach
travel itself.
- SEE may alter or cancel the coaches which it runs for operational reasons. Whilst SEE will endeavour
to notify you (using the contact details you provided) of any changes to your journey it cannot
guarantee to do so. You should always check that the journey is going ahead at the scheduled time
and departure point and you must advise your party of any changes.
- If SEE makes changes to coach availability in a way which means you can no longer attend the event,
you will be entitled to a full refund of the cost of your coach travel, your ticket price and any
booking fee, transaction fee or supplementary fee. This does not include changing the time of the
coach within the day the coach has been organised for.
- SEE will take all reasonable precautions to ensure coaches arrive on time but is not responsible for
delays due to circumstances which are unforeseen or beyond its control (e.g. traffic delays or
vehicle breakdowns).
- You should take care of any personal property that you may have with you on any coach, and in no
circumstances should you leave it unattended. SEE is not responsible for the loss, damage or theft
of such personal property.
- Event tickets purchased as part of a ticket and coach package will not be posted to you in advance
unless otherwise specified by SEE. Unless otherwise advised:
you and your party must travel on the designated coach to receive your tickets. If you or any
member of your party do not travel on the designated coach you are not guaranteed entry to the
event;
the coach ticket must be produced in order to collect the ticket for the event. If you or members
of your party lose their coach ticket, the credit or debit card used to make the purchase must
be presented to collect the event ticket.
Privacy
- We may share your personal information with Promoters, venue operators, coach operators and others
as necessary only for the purposes of the event. We will not otherwise share that information for
marketing or any other purposes without your consent (as part of the booking process or otherwise)
unless required by law.
- See will share your information with 3rd parties only if you have given consent for us to do so.
These 3rd parties may use your information to contact you with regards to the specific event or
other relevant events you may be interested in, based on your purchase history.
- We will always respect your privacy and any personal communication between you and ourselves. We
will always comply with United Kingdom data protection legislation.
- We may receive information that you submit to any third party website that you access from a link
contained in this website or from which you linked to this website. Both SEE and the owner or
operator of that third party website will be the data controller in respect of any such information
and you should check the privacy policy of that website to find out how they will use your data. We
will only use that information in accordance with this Privacy Policy.
- The contact details you provide to See may be passed to the NHS test and trace team, if they make a
request of the data controller. This is to enable them to notify you of potential exposure to
Covid-19.
- Other than the disclosures referred to in the Terms & Conditions, we will not disclose any personal
information without your permission, unless we are legally entitled or obliged to do so (for
example, if required to do so by Court order, or in order to prevent fraud or any other crime).
General
- SEE cannot be liable in any way for the acts or omissions of others (including Promoters and venue
operators). However, SEE does not seek to exclude its liability to you for death or personal injury
caused by its negligence, fraud or any other liability which cannot be lawfully excluded or limited.
- These terms and conditions do not create any rights or obligations enforceable by or against anyone
other than SEE, you and, as SEE contracts as the Promoter's agent, the Promoter who has direct
rights and obligations under these terms and conditions.
- The purchase by you of tickets and these terms and conditions (and any contractual or
non-contractual matters arising in relation to these terms and conditions) are governed by English
law and any disputes arising out of any transaction between you and SEE are subject to the exclusive
jurisdiction of the English Courts.
Contact SEE
Still confused? Then please contact SEE Customer Services using the details set out below, quoting the
order number you were given at the time of purchasing your tickets (if applicable), and we'll see what
we can do to help.
For West End Theatre booked by phone only:
Address: See Tickets, The HKX Building, 3 Pancras Square, Kings Cross, London, N1C 4AG
To email click on the link: https://www.seetickets.com/customerservice
For all other bookings in the UK & Europe:
Address: Norfolk House, 47 Upper Parliament Street, Nottingham NG1 2AB
To email click on the link: https://www.seetickets.com/customerservice
For all other bookings in the US & Canada:
Address: See Tickets US, 1750 Vine Street, Los Angeles, CA 90028
Telephone: +1 844 584 0653 (Toll free)
To email click here